Frequently Asked Questions
Welcome to our FAQ page - where all your burning pet questions get answered!
Whether you’re hunting for the perfect chew toy or wondering how fast your furry friend’s goodies will arrive, we’ve got you covered. Sit back, relax, and let us make shopping for your pet as easy (and fun) as a tail wag! Just select any buttons below.
How do I wash your products?
Clean our litter scoops using a mild dish soap and a brush. While they are dishwasher safe, we recommend hand-washing to maintain durability and extend their lifespan.
How do I choose the right size for my pet?
Each product page includes a detailed size guide. Still unsure? Drop us a message - we’re happy to help you fetch the perfect fit.
What materials do you use?
We prioritize natural, durable, and sustainable materials - think premium polymer, leather, organic cotton, and sturdy metals.
Do you offer custom orders?
Not at the moment - but we’re totally flattered you asked! If you’ve got something special in mind, drop us a message through our Contact page. We can’t make promises, but we’re always open to ideas and might be able to fetch something in the future.
Where are Tailhaus products made?
Our products are sourced from trusted suppliers. We work with manufacturers that prioritize quality and reliability to ensure you receive well-made items at great value.
How long will my order take to arrive?
We aim to ship all orders within 1-3 business days. Delivery usually takes 4-7 business days depending on your location and the product. You’ll receive a tracking number as soon as it ships - no mystery, just illumination.
How much is shipping?
Orders over $99 ship free in the contiguous U.S. Orders under $99 are $2.99 flat rate. Most items ship in 1-3 business days and arrive in 4-7 business days.
What payment options are available?
We accept major credit cards, Amazon Pay, and PayPal. Prices are in USD, but your bank will handle conversions if needed.
Can I change or cancel my order?
Yes - if your order hasn’t shipped. Email support@thetailhaus.com within 12 hours of placing your order.
What’s your return policy?
You have 30 days to return items in unused, resellable condition. Returns incur a $5 restocking fee. Sale items (30%+ off) are final.
How do I start a return?
Email support@thetailhaus.com with your order number and return reason. We'll guide you through the steps.
How can I contact customer support?
You can reach us at support@thetailhaus.com. No bots - just our friendly team.
Do you offer discounts or promotions?
Yes! we love a good deal! Join our newsletter for early access to offers and exclusive Tailhaus treats.
